Tag: poor-customer-service

  • The heat pump job I gave the wrong company

    March-April 2025 If you read my previous post about the emergency boiler replacement, you know that Company PPH didn’t exactly shine during that crisis, while Company NCS stepped up and saved Thanksgiving. You also know that I felt guilty about the miscommunication and decided to give PPH the heat pump job to make it right.…

    Written by

    Even that’s Odd

  • When the boiler died the Sunday before Thanksgiving

    November 2024 Our Triangle Tube Prestige Solo 110 boiler had been breaking down occasionally, and each service call was costing a minimum of $1,200. I got so frustrated with service companies that I learned to fix minor issues myself. But every technician told me the same thing: boilers have a lifespan of about 15 years,…

    Written by

    Even that’s Odd

  • I Hate Our Pella Architect Series Windows. They Look Good and that’s where It Stops.

    , ,

    I have to admit something before any of the rest of this will land. Our Pella Architect Series windows look beautiful. The proportions are right. The wood interiors took paint cleanly. The aluminum-clad exteriors have held up for sixteen winters. From across the room, from the road, in any photograph, they are the windows I…

    Written by

    Even that’s Odd